Commercial insight into the pharma and biotech sector.
Client Support
At EvaluatePharma, we know how important it is to be able to find exactly the facts you need, exactly when you need them. And no matter how intuitive the interface, it always takes time to learn how to make the most efficient use of a new information service. We offer all our clients personalised training seminars as part of the subscription package.
Each training seminar is designed to meet your individual data requirements – whether you need the latest Sales forecasts for a drug or therapeutic class, patent risk for a portfolio, in-depth financial information on a company, or any of the unique data items that EvaluatePharma® contains, we will show you how to find exactly the content you are looking for.
Our professional client support staff use online meeting software to deliver customised training seminars to your desktop or in-house training facility, or they can visit you on-site for personal training.
In addition to delivering personalised training, for both new and more advanced Users, our Customer Support team are available to help you to get the most from your subscription. With a dedicated line serving North America and support for the Rest of the World from our London office, Customer Support is available to answer your questions about the content in EvaluatePharma® and how to access and manipulate it.